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Retailers Expect to Disappoint Holiday Customers, Study Finds

The Supply Chain Crunch Could Ruin Christmas for Retailers

Retailers are trying to maintain a cheery outlook despite looming pressures on the upcoming holiday season, including worker shortages and supply-chain disruptions, according to a new report.

Three out of four U.S. retailers said shoppers expect more from stores than they can deliver due to the labor squeeze, according to the survey by workforce-management specialist UKG. About 85% expect supply-chain disruptions to affect customers.