Travel

Flights Disrupted? This App Promises to Get You Paid

AirHelp makes it easier to get compensated for your travel woes—or at the very least, get free access to the airport lounge.

Travelers wait to go through security at San Francisco International Airport on May 23.  

Photographer: David Paul Morris/Bloomberg

At the onset of 2024’s busy summer travel season, air passengers in the US had reason to feel optimistic. The FAA Reauthorization Act had just passed on May 16, which meant that within a year, the government would be required to define several overdue consumer protections. Among them: compensation for long-delayed or cancelled flights.

Fast forward to the start of summer 2025, and that optimism has nosedived. Delays and cancellations are occurring at what may be a record clip as FAA officials deliberately slow the flow of traffic through some of the nation’s busiest hubs. And those long-promised consumer protections got watered down, as legislation often does. The final rule, enacted in October, mandates refunds for customers who end up not flying at all—either because of cancellations or because the delay is too long. Unless you’re willing to count a free meal at the airport as payment, cash compensation remains almost entirely off the table.